When will my order ship?
Orders are processed as quickly as possible, with a turnaround time of approximately 1–3 weeks. Once your order ships, you’ll receive a confirmation email with tracking details.
How can I track my order?
Once your order has been dispatched, we'll send you a tracking number via email so you can follow your package's journey.
Do you offer international shipping?
No, not at this time, but check back in the future as we grow and expand.
Can I change or cancel my order?
If your order has not yet been processed, we may be able to make changes or cancel it. Please contact us as soon as possible.
What if my item arrives damaged?
We're sorry to hear that. Please contact us within 48 hours of delivery and include photos of the damaged item so we can assist you promptly.
What is your return policy?
We want you to love your purchase. Please refer to our Return Policy page for complete details regarding returns, exchanges, and eligibility requirements.
How can I contact customer support?
You can reach our team anytime at:
eloisecoplay@gmail.com
We aim to respond within 1–2 business days.
Do you offer discounts or promotions?
Yes! Be sure to subscribe to our newsletter and follow us on social media to stay updated on exclusive offers and new product launches.